Terms & Conditions

Payment Terms

All custom orders require a 50% non-refundable deposit to secure your date. The balance of the payment must be paid in full 10 days before your agreed collection date. Wedding cakes are to be paid ONE month prior to collection. Alternatively, you can pay in full.

Quotes are valid for 2 weeks and are subject to change after this time frame. To accept a quote a 50% non-refundable deposit must be received.

Collection Terms

Once your order has left Kombi Cakes premises it is no longer our responsibility and it is the responsibility of the customer. Any concerns about your order must be raised immediately upon collection. Once your order has been collected, you agree that you are happy with it and accept all responsibility for the transportation of it. Kombi Cakes will advise you on the best way to transport your cake safely, but it is the customer’s responsibility to take extreme care when transporting and moving your order.

Cancellation Policy

If you would like to cancel your order, then you need to let Kombi Cakes know as soon as possible.

We do not give refunds if orders are cancelled within 7 days of the due date. If you cancel prior to 7 days of your collection date, we will refund you 50% of your order total.

Refund Policy

Kombi Cakes does not offer refunds for event cancellation or change of mind.

Kombi Cakes Allergen Statement

Kombi Cakes do cater to most dietary requirements, we would not recommend our products for coeliacs as we use allergens in our kitchen.

Although every precaution is taken, we cannot guarantee that the product doesn’t contain traces of gluten.

We use ingredients containing gluten, wheat, dairy (milk/milk products) and eggs. As products are made in our home kitchen, traces of tree nuts, peanuts, sesame, and soy may also be present. 

Kombi Cakes follows a strict process between baking and decorating products containing allergens and allergy-friendly products.
This includes thorough washing and sanitizing of all equipment with council-approved products. We also store ingredients separately to prevent cross-contamination.